Refund Policy.
Toutdroit Limited. Last updated: 2 October 2026.
Before work starts
You can cancel an order at any time before work starts and receive a full refund.
After work has started
You can still cancel. We refund the part of the service that has not been carried out.
After delivery
If a delivery does not match the scope confirmed in writing, tell us within 14 days. We correct it.
If we cannot correct it, we refund the part concerned.
What is not refundable
Advertising spend and fees paid to third-party platforms.
Completed work that matches the confirmed scope.
How to ask
Email contact@pillow-cozy.com with the details of your order. Refunds are made to the original payment method.